Client Charter List

 
 
All new meter installation shall be completed within 7 working days from the date of payment of all fees & upon the submission of the signed Water Agreement to New Service Section.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 0% 0% 0%
To ensure that consumer complaints at KWB Service Counters are attended to within 1 working day.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 92.0% 96.0% 96.0% 97.0% 97.0% 98.0% 98.0% 99.0% 99.0% 0% 0% 0%
Deposits will be refunded to consumers within 13 working days after receiving the notices from Consumer Service Section.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 97.0% 86.0% 54.0% 94.0% 91.0% 5.0% 98.0% 95.0% 26.0% 0% 0% 0%
To deploy water tankers to consumers within 2 hours to areas seriously affected (more than 100 houses or 500 people) by unscheduled interruption of water supply (except for areas that is not accessible by water tanker lorries)-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 0% 0% 0%
Main burst during day time shall be repaired within 12 hours & main bursts during night time shall be repaired within 24 hours.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 0% 0% 0%
Process submission of plans from consultants & reply for approval within 21 working days.-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 89.0% 75.0% 100.0% 100.0% 86.0% 100.0% 87.0% 81.0% 95.0% 0% 0% 0%
To ensure that water production is consistently met within a tolerance of 3% as measured by the different between average daily water production & average daily gross water consumption-2024
  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Achievements 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 0% 0% 0%