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Last Update: 18 10 2017
Version 8.0.2c
 
Client Charter's Achievement
Year: 20112012|2013|2014|2015|2016|2017|

Installation of meter to be done within one (1) week from payment of deposit
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
96%
99%
98%
95%
92%
91%
93%
95%
92%
0%
0%
0%

All enquiries on bills be settled within one (1) day
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
88%
91%
95%
89%
85%
88%
86%
89%
93%
0%
0%
0%

Disconnected water meters to be reconnected in not more than three (3) days after payment of reconnection fee and settlement of arrears
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
83%
91%
89%
92%
93%
95%
91%
93%
92%
0%
0%
0%

Deposits to be refunded to the consumer within one (1) month (by cheque) after notice to terminate service
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
86%
91%
88%
86%
92%
89%
92%
89%
91%
0%
0%
0%

Notice of scheduled interruption of water supply to be issued at least three (3) days before it is done through mass media for big areas and individually by staff of Kuching Water Board for small area
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
95%
99%
96%
98%
100%
100%
99%
98%
100%
0%
0%
0%

Water tanker to be sent to consumers within two (2) hours after request received from consumers of unscheduled water supply interruption occurs
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
92%
99%
99%
93%
95%
98%
96%
98%
97%
0%
0%
0%

Action to be taken in not more than one (1) day to repair pipe burst or leakage after complaint received
 JanFebMarAprMayJunJulAugSepOctNovDec
Achievements
82%
85%
91%
89%
91%
90%
92%
95%
91%
0%
0%
0%

 
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